Job Description - Customer Delight Representative - Polish-1

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Job Description Customer Delight Representative – Polish Speaker The job Our client is one of the biggest social media platform in the world. As a Customer Delight Representative, you have a chance to become a member of our clients marketing support team and support the market leader's client’s in implementing excellent marketing strategies. Our client has reinvented social interaction and is one of the most known networking companies, with millions of users every day. As a member of our clients team, you will be active in an innovative and dynamic environment, with the goal of developing and expanding the extensive range of Facebook products.

The activities Part of your daily activities will be:  Provide support to small and medium sized businesses (SMBs) to help them grow their businesses across multiple channels chat (live channel), email and phone (outbound calls when necessary, in order to grant the query has been solved), both in Italian and English;  Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;  Provide pre and post-sales support for all self-service products;  Provide product and tool support to improve clients’ experience;  Identify trends and solve problems facing multiple SMB clients;  Providing vital product insights and feedback from our customers to engineering. Qualifications  High School Diploma or Secondary School Completion Equivalent  Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable)  Ability to work in shifts  Fluent in English  Fluent in Polish Working hours 40 Hours per week on a rotational shift pattern from Monday to Friday 7 00 am to 9 00 pm and Saturday and Sunday 8 00 am to 5 00 pm. Benefits & Perks  Competitive Salary  Food Allowance  Career Progression Opportunities  Well-rounded training programs  Accommodation in one of our shared company apartments (for international candidates)  Free Portuguese classes, water sport activities, soft trekking and much more