Configure Opera for PCRS Hotels V1 5

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Hilton Worldwide

Configure Opera For PCRS Hotels V1.5

© 2013 Hilton Worldwide Confidential & Proprietary Configure Opera for PCRS Hotels V1.5

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Hilton Worldwide Document Information Document Name

Configure Opera for PCRS Hotels

Geographic Scope

Brand Scope

Applications

US

Latin America & Caribbean

Canada

Europe

Asia Pacific

Middle East & Africa

Waldorf Astoria

Conrad

Hilton

Doubletree by Hilton

Embassy Suites

Hilton Garden Inn

Hampton

Homewood Suites

Home2

Hilton Grand Vacations

Opera

Document Version V1.5 Date Created

September 2, 2013

Document Owner

Hilton Worldwide

Original Author

Tamas Karpati

Contents

1 2

Introduction Opera Configuration 2.1 Market Groups 2.2 Market Codes 2.3 Reservation Types 2.4 Preference Codes 2.5 Rate Codes 2.6 File Exports 2.7 Export Mapping for Market Segments 3 OXI 3.1 CRS Mode 3.2 Payment Method 3.3 Membership Level 3.4 OTA Guest Preference

© 2013 Hilton Worldwide Confidential & Proprietary Configure Opera for PCRS Hotels V1.5

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Hilton Worldwide Amendments Date

Who

Description

New Version

09/03/2013

VLS

Added section for Market Groups and Transaction Codes

V0.2

9/03/2013

TK

Approved Document

V1.0

9/30/2013

VLS

Added section for CRS Mode

V1.1

9/30/2013

TK

Approved Document

V1.2

11/09/2013

VLS

Created separate section for OXI changes and added section for Payment Method, Membership Level, and Travel Reason

V1.3

11/10/2013

TK

Approved Document

V1.4

03/13/2014

SK

Updated with e032 updates

V1.5

© 2013 Hilton Worldwide Confidential & Proprietary Configure Opera for PCRS Hotels V1.5

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Hilton Worldwide

1 Introduction Hilton Worldwide operates two versions of Central Reservations System (CRS): Hilton CRS (HCRS) and Promus CRS (PCRS). While brands previously owned by Hilton are managed in HCRS, the old Promus brands reside in PCRS. The following brands are built in and distributed through PCRS: -

Hampton Inn Embassy Suites Homewood Home 2 Doubletree (US Domestic only).

Both HCRS and PCRS are very similar in function; however, there are some differences in supported functionality and default data elements. To enable Opera to seamlessly communicate with PCRS, the existing Opera shell that was initially created for HCRS needs to be modified to account for these differences between HCRS and PCRS. The purpose of this document is to describe the changes required to the configuration of the Hilton Opera shell.

IMPORTANT INFORMATION It is critical that these changes are completed prior to entering any reservations into Opera or completing the GNR download task of the Opera conversions. Failure to complete the configuration changes described in this document will result in reservations failing to download to Opera or reservations being entered into Opera with incorrect, default data.

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Hilton Worldwide

2 Opera Configuration This section of the document describes the required changes that need to be performed in the Configuration module of Opera PMS. 2.1

Market Groups 1. Select the Market Groups option from the Rate Management and Codes menu options.

2. Add the following market groups: Market Group G T 2.2

Description Group Transient

Seq 1 2

Market Codes 1. Select the Market Codes option from the Rate Management and Codes menu options.

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Hilton Worldwide 2. Update the existing market codes to reflect the values listed in the table below. Market Code A B C D E F G H I L O R V W Z 2.3

Description Convention/Association Best Available Rate Consortia SMERF Corporate Marketing Program Permanent Government House Use Room Nights Individual Tour/Wholesale Other Discounts Group/Tour Company Meetings/Incentives Corporate Negotiated Local Negotiated Comp Room Nights

Market Group G T T G T G T G T T G G T T G

Seq 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Reservation Types 1. Select the Reservation Types option from the Reservations and Codes menu options.

2. Update the existing reservation types to reflect the values listed in the table below. Resv Type

Description

TEN DEF Checked In

Group Tentative Group Definite Checked In

Ded Inv

Arr Time

CC

Dep

Add

Ph

Inac

0 0 1

X X

© 2013 Hilton Worldwide Confidential & Proprietary Configure Opera for PCRS Hotels V1.5

Seq

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Hilton Worldwide Resv Type

Description

4P 6P CC CD CR FP GA

4PM Hold/No Guarantee 6PM Hold/No Guarantee Credit Card Guarantee Credit Card Deposit Guarantee to Company Full Prepayment No Cxl Guaranteed to Guest Address Guaranteed by Corporate Account Guaranteed by Travel Agent Guaranteed by Need Deposit Cancel Before 12PM Guaranteed by Paid Deposit Hold until 6PM Paytell Utell Int’l Guaranteed to Travel Agent Guaranteed by Voucher

GC IA ND NN PD PM PT TA VC 2.4

Ded Inv X X X X X X

Arr Time

CC

X X

Dep

Add

Ph

Inac

Seq 2 3 4 5 6 7 8

X

X

X

9

X X X X X X X X

10 12 13 14 15 16 17 18

Preference Codes 1. Select the Preferences option from the Profile and Preferences menu options.

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Hilton Worldwide 2. Select the SPECIALS option from the Preference Group drop-down list to view the currently configured special codes.

3. Update the existing special codes to reflect the values listed in the table below. Preference Code ACC1 ACC2 ACC3 ACC4 ACC5 ACC6 ACC7 ACC8 ACC9 ACCF ACCW ADA ADJN ADV AE AIRM AMX3 ANN BAL BAY BBRD BLKT

Description Accessible Tub if avail @ check-in Rollin Shower if avail @ check-in 3X3 Transfer Shower if avail @ check-in Hearing Access Rm if avail @ check-in TTY/TDD Blind or Low Vision Guest Deaf or Hard of Hearing Guest Guest w/Mobility Disability Guest w/Unspecified Disability Open Bed Frame if avail @ check-in Wheelchair if avail @ check-in Accessible Feature Requested Adjoining Room if avail @ check-in Adv of Early Dept Fee Away From Elevator if avail @ check-in Airline Milage Amex Trpl Membership Reward Anniversary Night Balcony if avail @ check-in Bay Side if avail @ check-in Bed Board if avail @ check-in Blanket if avail @ check-in

© 2013 Hilton Worldwide Confidential & Proprietary Configure Opera for PCRS Hotels V1.5

Seq. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

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Hilton Worldwide Preference Code C CL CM CNCT CO CRIB CURL D DAY DBIL DD DIPL DOWN DPET DSHR DSOT DSVS DSWC DTV DU E ECO ERLY EX EXTR FM FPLW FR FRST G GL GOLF HAIR HERT HF HV IC INTR IRON K LA LATE LAV LF LOCA LOOK M MBS

Description City View if avail @ check-in Close to Lobby if avail @ check-in Coffee Maker if avail @ check-in Connecting Rooms if avail @ check-in Corner Room if avail @ check-in Cribs if avail @ check-in Curling Iron if avail @ check-in Rate Change During Stay Day Use Room Only Direct Billing Double Double if avail @ check-in Diplomat Accessible Feature Requested Traveling w/Service Animal Accessible Feature Requested Accessible Preference Accessible Feature Requested Accessible Feature Requested Downtown View if avail @ check-in Drive Up if avail @ check-in East View if avail @ check-in Express Check out if avail @ check-in Early Check-in if avail @ check-in Near Exercise Room if avail @ check-in Exterior Entrance if avail @ check-in Foam Pillows if avail @ check-in Feather Pillow if avail @ check-in Refrigerator if avail @ check-in First Floor if avail @ check-in Garden View if avail @ check-in Ground Level if avail @ check-in Golf Package Hairdryer if avail @ check-in Hertz Rental Car Transfer High Floor if avail @ check-in Harbor View if avail @ check-in Inner Court View if avail @ check-in Interior Hallway if avail @ check-in Iron & Ironing Board if avail @ check-in King Bed if avail @ check-in Late Arrival Late Check-out if avail @ check-in Lake View if avail @ check-in Low Floor if avail @ check-in Location See Additional Info (Comments) Mountain View if avail @ check-in Multiple Booking Segment

© 2013 Hilton Worldwide Confidential & Proprietary Configure Opera for PCRS Hotels V1.5

Seq. 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 Page 9 of 24

Hilton Worldwide Preference Code MI MUST N NE NI NP NSMK NSRV OC PAV PET PETS PKL PO POOL PS QQ R RLWY RQ RU SF SHHH SHRW SHWR SMOK SO SPK SPLT SPO ST SV TD TF TOW TUB TX UPPR USAT VCR VIP VV VVIP W WED WP WR WV

Description Microwave if avail @ check-in Must Have Room Type North View if avail @ check-in Near Elevator if avail @ check-in Near Ice Machine if avail @ check-in Newspaper if avail @ check-in No-Smoking Room if avail @ check-in No Housekeeping Service Ocean View if avail @ check-in Park View if avail @ check-in Pet in Room Pet Parking Lot Side if avail @ check-in Pull-out Couch if avail @ check-in Pool View if avail @ check-in Pool Side if avail @ check-in Double Queen if avail @ check-in River View if avail @ check-in Rollaway Bed if avail @ check-in Request Queen Bed if avail @ check-in Room Upgrade if avail @ check-in Second Floor if avail @ check-in Quiet Location if avail @ check-in Share with Reservation Shower in Room if avail @ check-in Smoking Room if avail @ check-in Stayover Speaker Phone in Room if avail @ check-in Split Reservation Special Occasion Suite Shopping Mall View if avail @ check-in Turndown Service if avail @ check-in Top Floor if avail @ check-in Tower Room if avail @ check-in Bathtub in Room if avail @ check-in Tax Exempt Upper Floor if avail @ check-in USA Today Requested VCR VIP Guest Valley View VIP Guest West View Wedding Night Room by Whirpool Wing Room Water View

© 2013 Hilton Worldwide Confidential & Proprietary Configure Opera for PCRS Hotels V1.5

Seq. 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 Page 10 of 24

Hilton Worldwide Preference Code XPLW Y ZN 2.5

Description Extra Pillow Courtyard View Internet Selling

Seq. 119 120 121

Rate Codes

There are two key differences in the Special Rate Plan (SRP) handling in PCRS which need to be accounted for when building rate codes in Opera. 1. SRP codes are built with three characters as PCRS does not allow any SRP codes exceeding this number. 2. PCRS allows the use of the same SRP code for multiple, concurrently valid SRP’s as long as the types of these SRP’s are different. Available SRP types are listed below. a. L – Local b. S – System c. C – Convention To accommodate the PCRS specific SRP handling, building Opera rate codes purely with the SRP codes as displayed in OnQ R&I is not sufficient. The SRP code needs to be appended with the brand of the hotel and the type of the SRP. The rate codes need to be configured as follows: -

SRP Type (1st character) Brand (2nd and 3rd characters) SRP Code (4th, 5th and 6th characters)

For example, the rate code for an SRP with local SRP type and a code of AAA at an Embassy Suites would like the one below: LESAAA (L-Local, ES-Embassy, AAA-SRP Code) The rate code for an SRP with system SRP type and a code of XYZ at a Hampton Inn would like the one below: SHHXYZ (S-System, HH-Hampton Inn, XYZ-SRP Code) IMPORTANT INFORMATION Value levels should not be configured with the type and brand code. Value level rate codes should be configured in Opera with just the 3-letter code only such as LV0, LV1, LV2, etc. 2.6

File Exports

All exports should have SFTP option activated and key verified (Daily Revenue, Daily Revenue Day/Regen, Checkout, and Checkout Day/Regen). The value for the element in the Checkout export should no longer be hardcoded to ‘1’ as it is in the current implementation of the © 2013 Hilton Worldwide Confidential & Proprietary Configure Opera for PCRS Hotels V1.5

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Hilton Worldwide export. As a temporary fix, the export column configuration for both the “regular” and “day/regen” exports should be manually modified in the export configuration by performing the steps listed below. 1. Access the File Export option from the External menu in Configuration.

2. Highlight the SYS21_CHKOUT/System 21 Checkout Extract and click the Edit button.

3. Click the Export Columns button.

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Hilton Worldwide

4. Highlight the Hilstar_Ind field and click the Edit button.

5. Click the Value field drop down arrow button.

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Hilton Worldwide

6. Select the HILSTAR_IND field from the list and click the OK button.

7. Click the OK button and close out of the extract.

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Hilton Worldwide

8. Repeat the same steps for the SYS21_CHKOUT_DAY/System 21 Checkout Extract - Manual.

2.7

Export Mapping for Market Segments 1. Select the Export Mapping option from the External and Export Mapping menu options.

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Hilton Worldwide

2. Click the down arrow and select Market Codes from the Mapped To LOV. 3. Highlight row A – Convention/Association and click Edit.

4. Click on the down arrow to display the Travel Reason Export Mapping LOV screen. 5. Select the corresponding Travel Reason for the Market Segment being edited. In the example below, Travel Reason “A – Convention/Association” has been selected as the Export Value for Market Segment “A - Convention/Association”. Click Save.

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Hilton Worldwide

6. Repeat the above steps for each Market Segment.

3 OXI This section of the document describes the required changes that need to be performed in the OXI module of Opera PMS. 3.1

CRS Mode 1. Select the Interface Parameters option from the Interface Configuration menu option as shown on the next page.

2. Select the CRS MODE parameter under the OXI_GENERIC option. Click Edit.

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Hilton Worldwide

3. From the Parameter Edit screen click the Value down arrow button.

4. Select the P value for Promus CRS and click the OK button.

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Hilton Worldwide

5. Click OK to accept the selection on the Parameter Values screen. 6. Click Save to save changes. 7. Click Close to dismiss the Interface Parameters screen. 3.2

Payment Method 1. Select the Conversion Codes option from the Interface Configuration menu option as shown below.

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Hilton Worldwide 2. Select Payment Method from the Conversion Code list. 3. Highlight the VS to VI conversion mapping row. 4. Click Edit.

5. Uncheck the Opera
External checkbox as shown below. 6. Click Save.

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Hilton Worldwide 7. Click New to add a new payment conversion mapping. 8. Click the down arrow for the Opera Payment Method. 9. Select VS Visa Card from the LOV screen. 10. Enter VS in the External System Value field. 11. Both External
Opera Default and Opera
External Default checkboxes should be checked. 12. Click Save.

The completed Payment Method conversion mapping screen should look like the one below. The modified value for the VS to VI conversion is highlighted in yellow. The new VS to VS entry is shown boxed in red.

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Hilton Worldwide 3.3

Membership Level 1. Select the Membership Level option from the Conversion Code list.

2. 3. 4. 5.

Highlight the B to BAS conversion mapping row. Click Edit. Change the BAS value in the External System Value field to B. Click Save.

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Hilton Worldwide 6. Edit each of the Membership Level conversion codes so that the completed mappings are configured as below: Opera Value B D G S 3.4

External System Value B D G S

External -> Opera Y Y Y Y

Opera -> External Y Y Y Y

OTA Guest Preference 1. Select the OTA Guest Preference option from the Conversion Code list, highlight a field on the right and click the New button to add a special request conversion mapping.

2. 3. 4. 5. 6. 7. 8. 9. 3.5

Click the down arrow for the Opera Guest Preference Type. Select SPECIALS from the LOV screen. Click the down arrow for the Opera OTA Guest Preference. Select K from the LOV screen. Enter KB in the External System Value field. Check the External
Opera Default checkbox. Leave the Opera
External Default checkbox unchecked. Click Save. Reservation Type

1. Select the Reservation Type option from the Conversion Code list, highlight a field on the right and click the New button to add a special request conversion mapping.

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Hilton Worldwide

2. 3. 4. 5. 6. 7.

Click the down arrow for the Opera Reservation Type. Select CHECKED IN from the LOV screen. Enter IN in the External System Value field. Leave the External
Opera Default checkbox unchecked, Check the Opera
External Default checkbox. Click Save.

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