UniServe FAB 04-08-2015

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Features, Advantages & Benefits

Features, Advantages & Benefits Module

Intelligent Data Manager

Functionality Configurable Adapter

S.No.

Feature

Technical Explanation

1

Generic Data Extraction

Extracts relevant data from disparate data sources like Core billing applications, various types of databases (SQL, Oracle, DB2, etc.) and spool files (EBCDIC, XML, ASCII, ISCII, TSCM, etc.)

2

Data Consolidation

Data Consolidation merges different customer related data from various input sources with the help of a common Customer-ID.

Extraction of Specific Fields into Metadata Repository

Extraction of specific Fields into Metadata Repository is used for sorting and merging of input data.

4

Exception Handling

The Exception Handling feature validates the input in run-time. Erroneous calculated data is sorted out and copied in a specific folder so that recreation of miscalculated files can be initiated.

5

Output Generation

6

Configurable Rules

3

Rules Manager (At Data Level)

Business Advantages

Comprehends raw files from the billing application and adds intelligence to the data  

Designer

Data Validation and Computation for consistent and effective data presentment

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No coding required for change management of bill data

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XML format of the data to enable reports and analytics

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Stream to Data Warehouse.

The Output Generation feature can generate either a formatted text file or an XML file as output. Both serve as input for UniServe's Process Engine while the XML file additionally serves as a feed to self-care. Rules can be defined on various datatypes like date, time, currency, numeric and string.

Rules definition for 

7

Drag-and-Drop Tools

The drag and drop feature enables the user to map the required fields from the inpput file onto the designer template without coding

8

Barcodes

The Barcode feature gives users an empowered choice from among 19 different types of barcodes that can be inserted on user specified data.

9

Font settings

Properties of each object are fully modifiable, therefore user has full control over all aspects regarding the Fonts for a specific object (e.g. address field, transaction table, etc.).

Dynamic customer profiling (HNI customers)

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Data personalisation

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Differentiating product types

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Communications Manager

Enables electronic sorting

Consolidation of different account types

Graphical interface to enable  Faster Turn Around Time in desigining bills  Easy Change Management  Barcodes for tracking bill delivery  OMR marks for automating document finishing activity  Cost reduction in bill presentment  Optimum utilization of paper real estate  Identical copies of the bill through multiple channels of delivery (print, email, FAX, web presentment)  Easy template management for corporate customers (one template for Summary and sub-customer accounts)

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Features, Advantages & Benefits Module

Functionality Designer

S.No.

Feature

Technical Explanation

10

Insertion of Images

UniServe supports various image file formats (bmp, jpg, etc.) and can directly insert these images onto the Template.

11

Customized Layouts

The Customized Layouts feature enables different layouts for different customer segments, product types or service types, etc. to be created and to be applied at runtime.

12

Layering Technology

Layering Technology allows users to structurize the Template in a unique way making it possible to enable/disable the layers for specific customer segments.

Communications Manager Rules Manager (At Composition level)

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14

Conditional Formatting

Conditional Processing

Users can dynamically format the content for any specific customer segment. For example, increased bold font for senior citizens.

This feature empowers users with the ability to conditionally set processing actions based on the data contained in an incoming spool. For example, for ease in subsequent sorting and dispatch, a condition can be set to process together all records of customers with similar zip codes.

Business Advantages

Rules definition for 

Dynamic layout definition for any specifc customer base

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Dynamic data formatting

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Processing based on preference

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Cross-selling and up-selling of promotional offers

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Personalised wish and warn messages

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Graphical representation of transactions

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Dynamic data calculations (column and section wise totalling of transactions)

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Web based marketing message insertion without having to depend on IT resources

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Electronic sorting on various business crieteria (First time billers, ZIP code, etc)

Multi-lingual Dictionary

15

Demography specific personalized Marketing Messages

This feature enables dynamic insertion of demography specific personalized marketing messages for up-selling and cross-selling of the products/services.

16

Promotional Offers

This is a web-based feature and can be accessed by different business users like marketing managers, third party advertisers, etc. to insert promotional offers without having to depend on core IT resources.

17

Table Objects

UniServe’s Designer can handle customer transaction data and organize itemized details by using table objects. It is possible to assign properties to these objects as well as target them with conditions.

18

Multi-lingual Dictionary

Multi-lingual dictionary enables customer statements in regional languages. Being Unicode compliant, UniServe handles input and generates the output in multiple languages. Due to this the application is able to cater to LTR languages like English and RTL languages like Arabic.

GUI tool which enables 

Presentment of bill information in local language

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Greater Customer connect

Page 3

Features, Advantages & Benefits Module

Functionality Print / Fax

S.No.

Feature

Technical Explanation

19

Generation of Files in PS, AFP or PCL format

Printing with UniServe is not restricted to PostScript printers alone. It processes output formats to any printing device. This feature allows to be paired with different print hardware, with or without expensive PostScript interpreters.

20

Tray Switching

This feature enables dynamic switching from trays with preprinted stationary or normal paper as per processed page of the statement.

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The Multiplex feature enables users to combine Simplex and Duplex Print Commands. This feature will therefore print only as per actual requirement, but it will not add extra print clicks that are inevitable if a statement with an odd number of pages gets printed in Duplex.

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Output Manager

Business Advantages

Single application for handling Multi-channel distribution: Automated process for email,FAX, SMS and Web presentment 

Reduced bill distribution costs because of reduction in hardware and maintenance of multiple applications

21

Email

Multiplexing

22

Suppress Printing

This feature provides the ability to suppress print output of certain pages / templates based on user-specified conditions. E.g., suppress printing of all zero-balance account statements to drastically reduce stationery and print costs.

23

Automated Emailing

The email functionality of the Output Manager module of UniServe enables automated emailing of customer statements (by integrating with the SMTP Server) in PDF or HTML format as desired by customers.

Cost-effective bill printing due to support for advanced print options

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Control of printing authority lies within the application

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Effective distribution of load

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Print on Demand /on- the -fly

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Secured bill delivery through email

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Faster revenue recovery because of bounced mail tracking and POD

SMS

24

Password Protection

PDF files can be password protected to ensure security.

25

Tracking Bounced Emails

This feature also enables tracking of bounced mails to ensure effective delivery of the emails.

26

Summarized Details (SMS)

The SMS functionality of the Output Manager module of UniServe can be used to send summarized details of the statement (through SMS, by integrating with the SMSC Server).

tracking

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details in the form of XML 

27

Payment Alerts

This feature notifies a customer in case of an outstanding payment. The necessary information will be provided by the Core Application.

Dynamic delivery of Summarised One time configuration of alert information.

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Features, Advantages & Benefits Module

Functionality

Self-care

CRM Integration

S.No.

28

29

Feature

Technical Explanation

Access to Central Repository

The CRM Integration functionality of the Self-care module of UniServe can integrate with CRM applications in order to enable CSRs to access the central repository of PDF documents like customer statements.

Queries for Customer Requests

Queries for Customer Data can be routed to the Central Repository instead of increasing the load on the Core Application.

Business Advantages

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duplicate bill delivery through CRM integration 

Storage and Retrieval

Duplicate Statements

Duplicate Statements can be generated adhoc from the information in the Central Repository and delivered to the customer on the spot.

31

Storing

UniServe allows storage of processed output in either the PDF or XML format for centralized access by other applications.

32

Web Statement Presentment

Indexing

The stored processed output can also be indexed to provide a basic search architecture.

33

Retrieval

Based on the index and on document names the Repository can be queried and statements can be retrieved.

34

Presentment of the Statement on Web

The Web Statement Presentment functionality of the Self-care module of UniServe enables presentment of the statement in PDF format on the Web letting customers view their statements on the service provider’s web site(s).

35

Integration with Service Provider’s Self-care Portal

This feature enables integration with the service provider’s self care portal to achieve maximum performance and compatability.

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37

Reports Generation

Analytics

UniServe generates reports on customer transaction data without having to query the database, e.g., enabling private users to analyze their spending patterns.

Reduced storage and maintanence cost because of a single application

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Data integrity across all applications

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Effective retrieval logic

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36

Improved Customer loyalty and satisfaction

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Data Analytics and Reports

Better customer response to bill related queries

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30

Faster Turn Around Time for

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Identical presentment of information over the Web Easy and effective end- to - end report generation Effective end user analysis from various dimensions (for example, Spending and usage patterns) Personalisation of analysis Supports Decision making system Customer can login and manage his personal information and account information. Account Hierarchy (Parent - Child relationships, Account Sub Account) can be created and managed.

Business Users are provided with analytics on the customer transaction data for informed decision-making. Data and Presentation Layers of reports generated can be configured separately.

Page 5

Features, Advantages & Benefits Module

Functionality

S.No.

Self-care

Data Personalization

38

B2B and B2C communication

39

Feature

Technical Explanation

Business Advantages

Personalized Data Segregation

This feature enables users to segregate their own data, e.g. visualizing the amount of transactions related to special purposes/vendors/amounts.

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B2B Customer Communication Portal

This feature of the Self-care module enables B2B customer communication through portals. Using this, internal business users, partners, dealers, etc. spread across various geographic locations can access customer documents, reports and analytics from the central repository.

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40

Data Security

Business Users will not access the Core Application or the Core Databases, but the Central Repository. Therefore maximum Data Security is provided all the time to ensure that no raw customer data leaves the company and that external users don't have direct access to critical systems.

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Framework for Faster Turnaround

41

42

43

Template Import/Export

Failover

Failsafe

As per business requirements, communication templates can be designed remotely and sent via e-mail as .rst attachments. The communication manager supports importing and exporting of these files from the application.

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Business users can configure failover settings of a backup server. In the event of downtime, processing is not interrupted as the application smoothly takes over the back-up server configured in the failover settings.

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The application keeps track of the processed files to ensure that in the event of an interruption, the processing can start from the last file processed.

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New User Registration, Password Management, etc. Customer can view, download, email their bills Payment through Direct Debit (Credit Card, Online Banking, cash Cards), ECS, Standing Instructions etc. All types of Analysis including graphical (Bar chart, Line Graph, Pie Chart) of bills and its various components Top Call Analysis, Call Filters, Adhoc Analysis of calls. Building Personal Address Book (Representation of name instead of number on the bill) Segregation of Personal call vs. Official Calls Viewing and Changing Bill Plan Subscribing of preferred mode on delivery of Bills (print, email etc) Viewing History of all Payments, services etc Viewing of New Products/ Services. Self - Ordering of New Product / Services / VAS etc Facility to make Complaints, Requests, Queries on the Web Viewing / searching the status of all the Orders, Requests, Queries, Complaints etc. Posting Feedbacks and Suggestions Viewing FAQ's (Frequently Asked Questions), Help Analysis / Dashboard for Internal Users (Employees, CSRs). Subscribing / Unsubscribing to NDNC (National Do Not Call) List.

Custom templates to meet specific business requirements Expert support from Intense team Efficient change management without business interruption Easy export and can be sent via e-mail

Ensure SLAs are always adhered Ensure business and process continuity

Optimized processing power and resources Obviate the need to reprocess the entire batch in the event of a process breakdown SLAs are not unduly compromised

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Features, Advantages & Benefits Module

Functionality

Framework for Faster Turnaround

S.No. 44

Feature

Technical Explanation

Business Advantages

Componentization

UniServe’s application framework supports addition or removal of components by way of plug-ins.

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45

Distributed Processing

Depending on the requirement, business users can configure server resources through the application interface.

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Meet evolving and strategic business needs Flexibly add and remove components into existing framework Enable a truly sustainable and future-proof competence

Ensure optimal usage of hardware resources Reducing total cost of ownership Eliminate the need for excessive hardware Optimize on process efficiency and productivity

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