ICB 2021 - Team Member Application Questionnaire

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Team Member Application Questionnaire 2021

HELLO! Cheers for being brave and seeking new opportunities. This one is rare to find, but very important for the global organization. The International Control Board serves as an independent body designed to take care of the governance of the AIESEC portfolio. In this booklet you can find more information about the positions of ICB Team Members. We’re looking forward for your application and in case you’ll need some help, feel free to contact us! Yours, AI and ICB team.

WATCH OUT THE TIMELINE Application Out: Oct 16th Application Deadlines: Oct 30th, 23:59 GMT +2 Shortlist: 2nd Nov Tasks and interviews: 3rd to 14th Nov Results: 16th November Interviews timeline can be extended due to the number of applicants

THE APPLICATION PACKAGE The application package must include the following 4 PDF files: 1.

Curriculum (max 1 page in PDF) • Content: Personal information (name, contact details), list of current and past AIESEC positions (incl. entities and dates), Academic Background, Professional Experience (if any).

2.

Biography (max 1 page in PDF) • Content: feel free to express yourself showing who you are. Application Questionnaire • Content: Questionnaire according to position. • 5 pages in total (cover not considered). The Endorsement Letter (max 1 page in PDF)

3.

4.

•

Conditions: Endorsement letter from the current or elect MCP on behalf of your current entity. It must be signed and include contact details.

Send your application package through this link: aies.ec/icbapplicationform2021

KEEP IN MIND ● ● ● ● ● ● ●

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No applications will be accepted after deadline. Applications will be pre-screened, so some applicants might not be interviewed. Fluent English skills are a must (spoken and written). You need to answer all general questions and only the specific questions of the area you are applying for. If you want to apply for more than one area, remember to fill the specific questions for all areas you would like to be considered. For Board Development members: there are no restrictions/conditions. For Customer Support and Audit & Compliance members: current ECB Chairs cannot be part of these teams. If you are a current ECB Chair and wants to apply, keep in mind if selected for this area you will have to resign from your role from 1st January 2021 on. The term duration for all areas are for 6 months, with a possibility to extend it for more 6 months (tbd with the TL in charge). Original dates: start on 1st January 2021 and end of 31st June 2021.

THE ICB 2021 STRUCTURE

ICB Structure ICB CHAIR

AUDIT & COMPLIANCE In this team, we guarantee and control that the things are being done in the way they should be done. We are in direct contact not with the ECB network, but now we will work RO’s in order to have more control over our processes, understanding how they are and how they will be compliant according to our governance documents; expect a lot of interactión, action and analysis!

BOARD DEVELOPMENT

CUSTOMER SUPPORT

This is the place for those who love sharing and mentoring and inspiring. It’s easy for the ECB network to get lost, so they’ll need you there to coach them and guide their way.

In this area, we solve exchange related cases and provide interpretation on the APIP where doubts may arise.

This and more projects and tasks that evolve BD and enhance the quality of our network management - it’s all service and fulfilment around here!

With the data we collect, we analyse and provide insights to the ECB network and provide recommendations to them on how they can improve their customer support processes.

Audit & Compliance - 6 positions available The main responsibility of these members is the execution of the ICB audit funnel, legislated and explained in the APIP. The area is divided by regions for external reference. Each member shall be assigned as a responsible for a project or synergy detailed under the Internal Demands (on the right) DOUBTS?

AUDIT FUNNEL EXECUTION

- APIP (required). - AEPP (required). - Compliance Matrix (required). - Fluent english skills (required). - No ethical cases open (required). - Previous experience with audit (prefered). - ECB experience (prefered). - MC experience (prefered). - Data analyzes (prefered).

BENEFITS - Work in an international team. - Participate in strategies implementation from an international level. - Better understanding of the organization. - Connect with a global ECB network. - Gain specific knowledge in auditing and compliance applied in a multinational organization.

Data Analyst Tools update, automatization and data extraction for analysis.

Americas: 2 auditors Europe: 2 auditors MEA: 1 auditor AP: 1 auditor

Approach the TL elected for this area in 2021, Lina Segovia at [email protected]

KNOWLEDGE AND SKILLS

INTERNAL DEMANDS

CS Synergy Manager Customer support data collection for audit decisions.

BD Synergy Manager ECBs current state and issues data collection related with auditing and next steps for BD to implement.

Communication Manager Design of reports, booklets and all kind of communication to make it accessible, understandable and easy to apply for the entities and BD.

LOGISTICS - If selected for this area, you cannot have an ECB Chair role at the same time. - This are requires availability of 20h per week. - ICB is a virtual work, can work anywhere. - Accountable to: A&C TL and ICB Chair. - Required Attendance: weekly meetings, ICB monthly meetings and conferences or summits delivered by ICB (ex.: VICO). - The ICB member is a volunteer position.

Process Analyst Constant analysis regarding to the audit system (national and local) and projects related to this in order to improve the systems and compliance of the network.

Compliance Matrix Specialist Constant analysis regarding to the audit system (national and local) and projects related to this in order to improve the systems and compliance of the network.

Board Development - 5 positions available The main responsibility of these members is to coach ECB Chairs, working with a similar job description as the MCVP ODs for LCPs. The area is divided by clusters for external reference, and each member shall be assigned as a responsible for a project or synergy detailed under the Internal Demands. DOUBTS?

ECB SUPPORT SYSTEM

Cluster 1 coach Cluster 2 coach Cluster 3 coach Cluster 4 coach Cluster 5 coach

Approach the TL elected for this area in 2021, Raed Hsasna at [email protected]

KNOWLEDGE AND SKILLS - APIP (required). - AEPP (required). - Fluent english skills (required). - No ethical cases open against (required). - Previous experience with coaching (preferred). - ECB experience (preferred). - MC experience (preferred). - Design and or marketing skills (preferred).

BENEFITS - Work in an international team. - Participate in strategies implementation from a global level. - Better understanding of the organization. - Holistic vision of ICB team and ECB network. - Experience with coaching, O2Os and P2P with an international network.

LOGISTICS - This area requires the dedication of 20h per week. - ICB is a virtual work, can work anywhere. - Accountable to: BD TL and ICB Chair. - Required Attendance: weekly meetings, ICB monthly meetings and conferences or summits delivered by ICB (ex.: VICO). - The ICB member is a volunteer position.

INTERNAL DEMANDS Information Manager DI and ICB Survey analyses + ICB Website maintenance,

CS Synergy Manager Customer support coordination & data collection for coaching purposes.

AC Synergy Manager Audit & Compliance coordination & data collection for coaching purposes.

Communications Manager Internal Communication (iComm) & attraction for educational cycles, conferences, newsletters, GCPs collection, and general reports + Instagram management.

Enhancement Manager Goal achievement framing, R&R system, general optimization and innovation for the coaching system, DI, and internal processes.

Customer Support - 4 positions available The main responsibility of these members is the management of tickets received from stakeholders on Zendesk. The area is divided by regions for external reference. Each member shall be assigned as a responsible for a project or synergy detailed under the Internal Demands. DOUBTS?

REGION SPECIALISTS

Americas: 1 position Europe: 1 position MEA: 1 position AP: 1 position

Approach the TL elected for this area in 2021, Tshenolo Mokgwetsi at [email protected]

KNOWLEDGE AND SKILLS - APIP (required). - AEPP (required). - Compliance Matrix (required). - Fluent english skills (required). - No ethical cases open (required). - ECB experience (prefered). - MC experience (prefered). - Data analyzes (prefered). - Previous experience with customer complaints management (prefered).

BENEFITS - Work in an international team. - Participate in strategies implementation from an international level. - Better understanding of the organization. - Connect with a global ECB network. - Gain specific knowledge in customer support and complaints management. - Zendesk knowledge acquisition. - Opportunity to work with dashboard creation.

INTERNAL DEMANDS A&C Synergy Manager Audit & Compliance data report.

BD Synergy Manager Board Development data report.

Help Center Manager LOGISTICS - If selected for this area, you cannot have an ECB Chair role at the same time. - This are requires availability of 20h per week. - ICB is a virtual work, can work anywhere. - Accountable to: CS TL and ICB Chair. - Required Attendance: weekly meetings, ICB monthly meetings and conferences or summits delivered by ICB (ex.: VICO). - The ICB member is a volunteer position.

Maintenance and refresh of AIESEC help center with nre articles, FAQs, analyzes of content satisfaction and management of complaints received from there..

VoC Manager Designing dashboards, data collection and management from Zendesk as well as troubleshooting.

APPLICATION QUESTIONNAIRE

General Questions 1

Why are you applying for ICB? What do you expect to learn and how do you believe you can contribute for the 2021 term?

2

Based on the changes from XPP to APIP, explain how this new document can contribute to the A2025.

3

How do you see the board evolving for the next 3 years? Define a medium term ambition and propose a road map to achieve it.

Audit & Compliance 1

Conduct a SOAR analysis of the area based on 18.19 and 19.20 terms.

2

Propose at least three (3) changes to the ICB audit funnel; explain your proposal with the ADKAR Change Management Model.

3

In a maximum of 2 paragraphs, explain the Compliance Matrix as if you were explaining it to an AIESEC member that joined less than a week ago.

4

Choose a question for CS or BD and answer :)

Board Development 1

How would you describe the role and job of ICB BD to a 10-year old? How would you describe it to the Chairman of the United Nations?

2

Write down a paragraph trying to convince us that the BD department in ICB has been useless and ineffective for the term of 1920. Add a second paragraph explaining how you would make it better if you were the BD Team Leader.

3

How would you teach small birds to fly? Describe the approach/strategy that you’d choose and write down the speech that you’d use.

4

Choose a question for CS or A&C and answer :)

Customer Support 1

What is your external reference of Customer Support? Explain why, how they work and what we can adapt to our Customer Support reality.

2

Using the VoC Dashboard, choose a region, and make a quantitative and qualitative analysis of it. What recommendations would you give to the entities of this region?

3

As a Regional Analyst, how would you guarantee the ECBs are respecting the deadlines of the case solving flow? What would you do if you find a ticket where the time range was not respected during the ECB2ECB level?

4

Choose a question for BD or A&C and answer :)

GOOD LUCK! Karina Brunoro R. Oliveira ICB Chair 2021